Australian Institute of Management

 


Darwin Library Collection

Customer Service & CRM

Title Author Call number
CIM and management strategies: the Japanese experience Asian Productivity Organisation 670.285 ASI
Competing on value: bridging the gap between brand & customer service Stan Maklan 658.82721 KNO
How happier customers can lead to healthier business : customer service guidelines Paul Byrne 658.812 BYR
Nordstrom way: the inside story of America #1 customer service company, The Robert Spector 658.871 SPE

 

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