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Darwin Library Collection
Customer Service & CRM
| Title | Author | Call number |
| CIM and management strategies: the Japanese experience | Asian Produ | 670.285 ASI |
| Competing on value: bridging the gap between brand & customer service | Stan Maklan | 658.82721 KNO |
| How happier customers can lead to healthier business : customer service guidelines | Paul Byrne | 658.812 BYR |
| Nordstrom way: the inside story of America #1 customer service company, The | Robert Spect | 658.871 SPE |
Reservations
For reservations, call (08) 8941 7051 or email enquiry@aimnt.com.au.
Collection Subjects
- General Management
- Asian Management & Business
- Accounting & Financial Management
- E-commerce & General Computing Guides
- Human Resources & Recruitment
- Self Development
- Communication
- Not for Profit
- Strategic Management & Planning
- Small Business & Entrepreneurship
- Sales and Marketing
- Business Success
- Leadership
- Customer Service & CRM
- Training
- Women in Management
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